YOUNG ONES ONE SHOW 2026
Silver Pencil - Film & TV
Bronze Pencil - Integrated Campaign
3 Merits - Gaming, Interactive/Online/Mobile, Radio + Audio
When your network just works, you never have to think about it. Which means our lead customer service agent has a lot of downtime on his hands.
His name is Alan.
LAUNCH
Meet the man with nothing to fix
BROADCAST
Inside Verizon’s least busy department
Support beyond the network
OOH
No-problem navigation
GAMING
Player support activated
SPOTIFY x VERIZON
The help desk hits the airwaves
RADIO
LIVE from customer service
CAMPAIGN CASE STUDY
How we turned reliability into a character